EAP and Wellness

When a member calls MHN at 800-242-6220

• They will be greeted by a short recording and asked if they need to speak to a licensed clinician immediately. If not, they are transferred to our Customer Service team.
• The Customer Service Rep will do a short assessment/intake and if the member requests counseling services, they will be transferred to our clinical team.
• Our care managers/licensed clinicians will conduct a longer assessment.
• Once it is determined that the provider needs to be located, there are 2 options.
  Option 1 – the member can request a list of providers in the geographic area they specify, and the member can call to make an appointment themselves.
  Option 2 – the clinician can help the member identify available appointments with providers based on the member criteria given in the initial assessment (i.e. MWF from 4-7pm).
• Once MHN locates a provider that meets the criteria, we will call the member back with the provider contact information so they can schedule an appointment.

If you have questions/concerns with this procedure, contact the Benefits Team.