RPC Customer Service and Dispute Resolution
The Recovery Permit Center (RPC) is committed to providing excellent customer service while facilitating a timely and transparent review process.
Organization
The RPC is a section within the Department of Community Development and Infrastructure (CDI) Permit Center. RPC staff act on behalf of the County via contract with 4Leaf, Inc. Click here for an organizational overview.
Pre-Application Clearance Dispute Resolution
The RPC provides pre-application clearance reviews to determine onsite wastewater treatment system (OWTS), Fire Access, and Geologic requirements for rebuild proposals. Pre-application clearance determinations are made on behalf of the relevant County departments, whose executive leadership meet bi-weekly to review dispute requests.
| Pre-Application Clearance |
RPC Subject Matter Expert |
County Department or Agency |
Decision Maker |
| Geologic Hazards |
Jeff Nolan (County Geologist)
Jessica deGrassi (Assistant Geologist) |
CDI – Planning Division |
Matt Machado
(CDI - Director) |
| Onsite Wastewater Treatment System (OWTS) |
Ryan Fox (Consultant) |
Environmental Health |
Andrew Strader
(Env. Health Director) |
| Fire Access |
Kevin McClish (Consultant) |
Fire District (County, Boulder Creek, Ben Lomond) |
District Fire Chief |
If you would like to dispute a pre-application clearance determination, please complete the form here. Please note that a separate dispute resolution request must be filed for each geologic, septic and fire access pre-application clearance determination.
Within two business days, RPC staff will respond to your dispute resolution request with details about the next steps, and in some cases may request additional information to facilitate a thorough review. Resolution meetings to review requests occur every two weeks. Following the meeting, staff will prepare a memo summarizing the outcome of the request. That memo will be emailed to you within three business days following the dispute resolution meeting.
Customer Service
The RPC is here to meet the needs of our rebuilding community while maintaining high customer service standards. Those who would like to address an issue unrelated to their pre-application clearance or provide feedback on RPC policies and procedures, please fill out a customer service request form here and you will receive a response within two business days.
If you require immediate assistance, please contact the RPC Chief Building Official, George Thomas at (831) 454-5323 or George.Thomas@santacruzcounty.us.